Reflecta

Terms of Use

Effective 30 June 2026
Abuse / takedown contact
abuse@tryreflecta.app

1. Introduction

These Terms of Use (the “Terms”) are a legally binding agreement between you and REFLECTA LABS SOFTWARE TRADING L.L.C, a Limited Liability Company - Single Owner (LLC - SO) incorporated and licensed in Dubai, United Arab Emirates, with Commercial Licence No. 1606456, Commercial Register No. 2819318, DCCI Membership No. 674950, licensed activity: Computer Systems & Communication Equipment Software Trading, and registered address at Office 02-102, Dubai World Trade Centre Company, Trade Centre Second, Dubai, United Arab Emirates (“Reflecta”, “we”, “us” or “our”).

These Terms govern your access to and use of Reflecta’s website, iOS mobile application, software, account workspace, AI-powered creative generation tools, image generation tools, image editing tools, asset libraries, billing features, support channels and related services (collectively, the “Services”).

Reflecta is an AI-powered creative generation platform with private user workspaces. The Services allow users to upload or select visual assets, create and manage workspaces, use platform-provided materials, and generate visual outputs using AI-powered tools. Reflecta does not operate a public social network, public feed or public in-app user-to-user content platform.

Please read these Terms carefully. They contain important information about your rights and responsibilities, restrictions on the use of the Services and Outputs, subscription and payment terms, content safety rules, disclaimers, limitations of liability, and dispute resolution provisions.

Nothing in these Terms limits or excludes any rights that cannot lawfully be waived or limited under applicable law.

If you are ordinarily resident in the European Economic Area, Switzerland or the United Kingdom, the Reflecta European Terms of Use also apply and prevail to the extent of any inconsistency with these Terms.

2. Documents Incorporated by Reference

These Terms should be read together with the following documents, each of which forms part of your agreement with Reflecta where applicable:

If a supplemental term or feature-specific notice applies to a particular Service, feature, subscription, credit pack, Workspace or purchase, that supplemental term or notice will prevail for that feature to the extent of any conflict.

If the European Terms apply to you and conflict with these Terms, the European Terms prevail for users within their scope.

The Privacy Notice governs the processing of Personal Data. The Cookie and Similar Technologies Notice governs Reflecta’s use of cookies, local storage and similar technologies. The Acceptable Use, Content Safety and Notice-and-Takedown Policy governs prohibited content, content safety, reporting, takedown, appeals and repeat misuse procedures.

3. Definitions

In these Terms, unless the context requires otherwise:

“Account”
means a user account registered with Reflecta.
“AI Features”
means AI-powered generation, editing, styling and transformation tools made available through the Services, including tools that generate fashion, product, editorial, marketing-style or other visual outputs using User Assets, Platform Assets, prompts, styles, products, collections, settings and other inputs.
“AI Infrastructure Provider”
means a third-party provider used by Reflecta to process inputs, prompts, images, generation parameters or other data to provide AI-powered functionality.
“App Marketplace”
means Apple App Store or any other digital marketplace through which the Services may be distributed from time to time.
“Apple IAP”
means Apple In-App Purchase and related Apple payment infrastructure used for purchases made inside the iOS application.
“Assets”
means User Assets and Platform Assets collectively.
“Content”
means User Content, prompts, Assets and Outputs collectively, unless the context requires otherwise.
“Credits”
means credits, tokens, allowances or similar digital units that may be used within the Services to access or redeem eligible AI Features, generation requests, exports or other digital functionality.
“Output or Outputs”
means images or other content generated, edited or transformed by the Services based on User Assets, Platform Assets, prompts or other inputs.
“Paid Services”
means subscriptions, Credits, premium features, paid digital functionality, credit packs, enhanced Outputs, high-resolution exports, business plans or other paid offerings made available through the Services.
“Person / Model Asset”
means an image or reference representing a human person, model, persona, likeness or identifiable individual that is uploaded, selected or used as a visual reference in the Services. A Person / Model Asset is not an AI model.
“Personal Data”
means information relating to an identified or identifiable natural person, or information otherwise treated as personal information, personal data or personally identifiable information under applicable data protection law.
“Platform Asset”
means any asset, template, style, scene, product, collection, sample prompt, preset, reference material, model image, setting or other content made available by Reflecta within the Services.
“Reflecta Content”
means the Services and all software, AI systems, workflows, interfaces, designs, text, graphics, images, examples, templates, Platform Assets, styles, scenes, products, collections, presets, documentation, trademarks, trade names, service marks, logos, slogans and other content made available by Reflecta.
“Services”
means the Reflecta platform, including the Reflecta website, iOS mobile application, software, AI Features, account workspaces, content libraries, billing features, support channels and related services.
“Subscription”
means a recurring paid plan that provides access to specified Paid Services for a subscription period, subject to these Terms and any disclosures presented at purchase.
“User Asset”
means any image, product photograph, person/model reference, setting or scene reference, text, prompt, tag, description, collection, product reference or other material uploaded, created, selected, stored or submitted by you through the Services.
“User Content”
means any User Asset, prompt, photo, image, text, metadata, tag, description, communication, report or other material that you upload, submit, transmit, create, select or otherwise provide to the Services.
“Workspace”
means an account environment, workspace, organization profile or team space associated with an individual user or business user for managing subscriptions, Credits, Assets, Outputs and related settings.

4. Eligibility and Age Requirements

The Services are intended only for users who are at least 18 years old and have reached the age of majority in their jurisdiction of residence. By creating an Account, purchasing Paid Services, uploading Assets, generating Outputs or otherwise using the Services, you confirm that you satisfy these requirements and have legal capacity to enter into these Terms.

You must not create an Account, upload Assets, generate Outputs, purchase Paid Services or otherwise use the Services if you are under 18, have not reached the age of majority in your jurisdiction, or are not legally permitted to use the Services.

You must not upload images of minors. You must never upload, generate, request, store, share or attempt to generate sexual, exploitative, harmful, abusive, age-inappropriate or unlawful content involving minors.

Reflecta may request confirmation of age or legal capacity where reasonably necessary and may suspend or terminate an Account where we reasonably believe that the user does not satisfy these requirements or where required to protect minors, users, third parties or the Services.

5. Accounts, Workspaces and Business Use

5.1 Account Registration and Security

Certain features require an Account. You must provide accurate, current and complete information, keep your Account information up to date, maintain the confidentiality of your login credentials and remain responsible for all activity under your Account.

You must notify us promptly at support@tryreflecta.app if you become aware of unauthorised access to your Account or any security incident relating to the Services.

5.2 Third-Party Login

Where supported, you may register or log in using a third-party account, such as Apple or another supported authentication provider. Your relationship with third-party providers is governed by your agreement with them. Reflecta is not responsible for third-party providers’ independent acts or omissions.

If a third-party login method is not available or is discontinued, you may be required to use another supported login method to access your Account.

5.3 Workspaces and Organizations

The Services may use a Workspace or organization structure. An individual user may have a Workspace for technical account-management purposes.

If you create or use an Account on behalf of an organization, provide an organization or Workspace name, use a company email address, pay through a business account, invite users to a Workspace, or use the Services for business, marketing, brand, product, agency, editorial or commercial purposes, you confirm that you have authority to bind that organization to these Terms.

Where you use the Services on behalf of an organization, references to “you” include both the individual user and the organization. The organization is responsible for activities carried out through its Workspace, including use by administrators, invited users and authorised personnel.

5.4 Self-Serve Business Use

These Terms govern individual and self-serve business use of the Services unless you and Reflecta enter into a separate written enterprise agreement, order form, data processing agreement or other negotiated terms.

Bespoke enterprise arrangements, including invoice billing, custom pricing, service levels, dedicated support, white-label use, custom retention periods, negotiated output rights, custom indemnities or enterprise data-processing terms, require separate written terms accepted by Reflecta.

5.5 Account Responsibility

You are responsible for:

  • all activity under your Account and Workspace;
  • ensuring that any users invited to your Workspace comply with these Terms;
  • ensuring that any User Content uploaded or processed through your Account is lawful and properly authorised;
  • maintaining secure access to your Account and Workspace;
  • cancelling any active Subscription through the applicable payment channel if you no longer wish to be charged.

6. Privacy and Data Protection

Reflecta processes Personal Data in accordance with the Privacy Notice. The Privacy Notice explains what Personal Data we collect, how we use it, where it may be processed, how long it may be retained, how you can request deletion or exercise privacy rights, and how images and AI inputs are processed.

Because Reflecta operates internationally, privacy rights and requirements may vary. Where local law requires additional disclosures, consents or choices, we will provide them through the Services and/or the Privacy Notice.

You may delete uploaded Assets and generated Outputs through the Services where the relevant functionality is available. Account deletion and content deletion are subject to the retention and backup exceptions described in the Privacy Notice.

Deleting the application from your device does not delete your Account or cancel any active Subscription.

7. User Assets, Prompts, Content and Outputs

7.1 Your Ownership and Reflecta’s Non-Ownership

You retain any ownership rights you have in your User Content. Reflecta does not claim ownership of your User Content.

As between you and Reflecta, and to the extent permitted by applicable law, you may use the Outputs you generate through the Services, subject to these Terms, the Acceptable Use, Content Safety and Notice-and-Takedown Policy, any applicable Service-specific terms, plan-specific restrictions, rights of third parties and applicable law.

Reflecta and its licensors retain all rights, title and interest in and to the Services, AI systems, software, workflows, Platform Assets, templates, styles, tools, interfaces, documentation, brands, trademarks and other Reflecta intellectual property.

Because AI-generated content may not be protected by copyright in all jurisdictions and may be identical or similar to content generated for others, Reflecta does not guarantee exclusive rights in any Output.

7.2 Limited Licence to Operate the Services

To operate the Services and generate Outputs at your direction, Reflecta requires limited permission to process your Content.

Accordingly, you grant Reflecta a non-exclusive, worldwide, royalty-free, fully paid, transferable and sublicensable licence to host, store, temporarily cache, reproduce, modify as technically necessary, process, transmit and display your Content solely for the following purposes:

  • providing, operating, maintaining, securing and supporting the Services;
  • generating, editing, rendering, storing and displaying Outputs at your direction;
  • enabling library, download, Workspace, sharing and collaboration features where enabled;
  • applying safety, abuse-prevention, fraud-prevention and policy-enforcement controls;
  • debugging, quality assurance, technical support, error monitoring and service reliability;
  • complying with law, legal process, rights complaints and regulatory obligations;
  • enforcing these Terms and the Acceptable Use, Content Safety and Notice-and-Takedown Policy.

This licence is limited to the purposes described above. It does not permit Reflecta to sell your User Content, use your uploaded images or generated Outputs for third-party marketing, or train Reflecta’s general AI models unless you separately opt in to a programme that expressly permits such use.

The licence terminates when you delete the relevant Content from your library or delete your Account, subject to limited retention reasonably necessary for backups, disaster recovery, security investigations, fraud prevention, abuse records, legal compliance, dispute resolution, audit and other lawful purposes described in the Privacy Notice.

7.3 No General AI Training by Default

Reflecta does not use your uploaded images, prompts, User Assets, generated Outputs or Personal Data to train Reflecta’s general AI models or create separate AI products made available to other users unless you explicitly opt in to a separate improvement or training programme governed by additional terms or notices.

This does not prevent Reflecta from processing Content to provide the generation requested by you, maintain safety, prevent abuse, debug, secure, support and operate the Services, or comply with applicable law.

Third-party AI Infrastructure Providers may process inputs, prompts, User Assets, Outputs and related technical data in accordance with their own terms, privacy policies, data processing commitments and technical safeguards, as further described in the Privacy Notice.

7.4 Your Responsibilities for User Content

You are responsible for ensuring that you have all rights, licences, permissions, consents and legal bases necessary to upload, submit, use and process User Content through the Services and to generate and use Outputs.

This includes rights relating to product images, garments, designs, trademarks, trade dress, logos, branded materials, copyrighted works, photographs, models, likenesses, personal data, locations and any third-party materials contained in your User Content.

If your User Content depicts another person, including a model, employee, customer, influencer, celebrity or other identifiable individual, you must have all legally required rights, permissions and consents to upload, process and use that image for AI-powered generation and for your intended use of any Output.

You must not upload images of minors. You must never upload, generate or attempt to generate sexual, exploitative, harmful or unlawful content involving minors.

If you upload or use third-party content without the necessary rights or permissions and Reflecta receives a claim, report, complaint or demand, you are responsible for the consequences of that upload or use, including any indemnification obligations under these Terms.

7.5 Storage and Backups

Reflecta does not guarantee that User Content or Outputs will be stored or available for any particular period unless expressly stated in a paid plan, Service-specific term or enterprise agreement. You are responsible for downloading and backing up Outputs you wish to retain.

You may delete uploaded Assets and generated Outputs through the Services where the relevant functionality is available. Deletion is subject to the retention and backup exceptions described in the Privacy Notice.

7.6 Similarity and Non-Uniqueness

You acknowledge that Outputs may not be unique and that other users may generate identical or similar Outputs. Similarity between Outputs does not, by itself, mean that Reflecta has disclosed your User Content, breached these Terms or granted another user access to your Account or Workspace.

8. AI Generation, Output Use and Transparency

8.1 AI-Generated Outputs

Outputs are generated through machine-learning systems that operate probabilistically rather than deterministically. Outputs may differ from your instructions or reference materials, vary between identical requests, contain inaccuracies or inconsistencies, omit or introduce visual elements, or resemble Outputs generated for others.

Outputs may be stylised, edited, synthetic, approximate, inaccurate, incomplete or visually different from uploaded references. Reflecta does not guarantee that Outputs will accurately reproduce any product, garment, person, setting, style, brand, artwork, culture, period, market standard or visual reference.

8.2 Human Review and No Professional Advice

You are responsible for reviewing Outputs before using, publishing, distributing or commercially exploiting them. Depending on your intended use, you may need to verify factual accuracy, legal compliance, technical accuracy, commercial suitability, brand consistency, third-party rights and regulatory requirements.

Outputs should not be interpreted as statements of fact, official product images, authentic endorsements, professional advice or human-only creations unless they have been verified by an appropriately qualified person and are not misleading in context.

8.3 Commercial Use of Outputs

Unless restricted at the point of purchase, in a Service-specific term, plan-specific term, enterprise agreement or by applicable law, you may use Outputs for personal, internal business, product visualisation, editorial, marketing, creative, prototyping and commercial purposes, provided that your use complies with these Terms, the Acceptable Use, Content Safety and Notice-and-Takedown Policy, applicable law and third-party rights.

You must not represent that an Output is a real photograph, authentic endorsement, official product image, official campaign, human-only creation or factual depiction where doing so would be misleading.

Reflecta does not warrant that any Output is free from third-party rights or suitable for commercial use in a particular jurisdiction. You are solely responsible for determining whether additional permissions, notices, disclosures, licences or clearances are required before using Outputs.

8.4 High-Risk Uses

Unless Reflecta expressly states otherwise, the Services are not designed or intended for uses where applicable law requires human oversight or where inaccurate Outputs may create significant legal or similarly significant effects on individuals.

You must not use Outputs as the sole basis for legal, financial, medical, employment, housing, insurance, immigration, law-enforcement, biometric-identification or similarly significant decisions about a person.

Reflecta does not monitor or determine whether your intended use constitutes a high-risk use under applicable law. You remain solely responsible for determining whether the Services are appropriate for your intended use.

8.5 AI Transparency

Where applicable law, platform rules or industry standards require disclosure that content has been generated or materially modified using artificial intelligence, you are responsible for ensuring that any required disclosure is made.

You must not use Outputs to mislead others about authenticity, provenance, endorsement, affiliation, authorship, certification, sponsorship or whether content was created or materially modified using AI.

9. Image Processing and Non-Biometric Use

The Services may process uploaded images and image-derived technical information as visual assets and reference inputs for AI generation. Reflecta does not operate a facial recognition, identity verification, biometric authentication, face-matching, person-search or liveness-detection service.

Reflecta does not use uploaded images or image-derived information to identify, authenticate, verify, compare, search for or recognise a person, and does not create a facial recognition database, face ID, biometric template, liveness profile or identity verification record.

Images submitted through the Services are processed for the purposes described in these Terms and the Privacy Notice, including creative generation, asset management, output delivery, safety controls, service operation, support, security and legal compliance.

10. Acceptable Use

You must use the Services responsibly and lawfully. You must not use the Services, AI Features, User Content, Platform Assets or Outputs for illegal, harmful, abusive, deceptive, unsafe, exploitative or rights-infringing purposes.

The detailed rules governing prohibited content, content safety, user responsibility, reporting, takedown, appeals and repeated misuse are set out in the Acceptable Use, Content Safety and Notice-and-Takedown Policy.

You must comply with that policy at all times when accessing or using the Services.

10.1 Core Prohibited Conduct

You must not, and must not attempt to:

  • violate any applicable law or third-party rights, including intellectual property, privacy, publicity, data protection, confidentiality or contractual rights;
  • upload, process or use any person’s likeness without required consent where the use could confuse authenticity, imply endorsement or violate law;
  • create, request, upload, store, share or distribute sexual, exploitative, abusive, harmful, age-inappropriate or unlawful content involving minors;
  • create deceptive impersonations, non-consensual synthetic media, scams, phishing, spam, fraud or misleading identity content;
  • create content promoting violence, terrorism, self-harm, illegal goods or services, hate, harassment or unlawful discrimination;
  • generate or disseminate personal data for the purpose of harming an individual;
  • defame, harass, stalk, intimidate, dox or unlawfully discriminate against others;
  • use the Services or Outputs to make legal, financial, medical, employment, housing, insurance, biometric-identification or similarly significant decisions about a person without lawful basis and appropriate human oversight;
  • evaluate, classify, profile or make decisions about individuals based on biometric data, personal traits or sensitive characteristics;
  • misrepresent the provenance of generated content by claiming it was created solely by a human where that claim would be deceptive;
  • use Outputs to mislead consumers about authenticity, endorsement, sponsorship, official status, product origin or factual events;
  • automatically or programmatically extract data, Outputs, Platform Assets or other content except as expressly permitted by Reflecta;
  • reverse engineer, decompile, disassemble, discover source code, models, algorithms, systems, prompts, safety controls or non-public APIs except where applicable law expressly permits;
  • develop or use third-party applications, scripts, scraping tools or automation that interact with the Services without Reflecta’s prior written consent;
  • use the Services, User Content, Platform Assets or Outputs to develop, train, benchmark or improve competing AI systems without Reflecta’s prior written consent;
  • interfere with, disrupt, overload, damage or impair the Services or any server, network, database or infrastructure connected to the Services;
  • gain or attempt to gain unauthorised access to Accounts, Workspaces, systems, data or restricted areas;
  • copy, sublicense, resell, host, stream or commercially exploit the Services or Platform Assets except as expressly permitted by these Terms;
  • encourage, assist or enable any other person to do any of the foregoing.

10.2 Minor Safety

Reflecta applies a strict safety position regarding minors. You must not upload images of minors or create, request, store, share or attempt to create sexual, exploitative, harmful, abusive, age-inappropriate or unlawful content involving minors.

Reflecta may remove content, suspend or terminate Accounts, report incidents to appropriate authorities and preserve relevant information where required or permitted by law.

10.3 Safety Controls and Moderation Limits

Reflecta may use automated safeguards, AI provider safety controls, user reporting channels, human review and account-enforcement measures to reduce misuse.

Reflecta does not promise that all unlawful, infringing, unsafe or policy-violating content will be detected or blocked.

If a request cannot be processed because it may violate our content safety rules, Reflecta may return a generic safety message and may record relevant metadata for safety, abuse-prevention and legal purposes.

11. Platform Assets, Reflecta Content and Intellectual Property

11.1 Reflecta Content

The Services and all software, AI systems, workflows, interfaces, designs, text, graphics, images, examples, templates, Platform Assets, styles, scenes, products, collections, presets, documentation, trademarks, trade names, service marks, logos, slogans and other content made available by Reflecta are owned by Reflecta or licensed to Reflecta and are protected by applicable intellectual property laws.

11.2 Reservation of Rights

Except as expressly stated in these Terms, Reflecta and its licensors reserve all rights, title and interest in and to the Services, Reflecta Content and Reflecta intellectual property. No rights are granted by implication.

11.3 User Licence to Access the Services

Subject to your compliance with these Terms, Reflecta grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services and Reflecta Content for your personal or internal business use and for lawful use of Outputs as permitted by these Terms.

This licence does not permit you to sell, resell, commercially exploit, copy, reproduce, distribute, publicly perform, publicly display, modify, remove rights notices from, create derivative uses of, scrape, mine or extract Reflecta Content except as expressly permitted by Reflecta.

11.4 Trademarks

Reflecta’s names, logos and marks are trademarks of Reflecta. Nothing in these Terms grants you any right to use Reflecta trademarks without prior written permission.

12. No Endorsement, Affiliation or Public Feed

Unless expressly stated by Reflecta, the Services and Outputs are not affiliated with, endorsed by or sponsored by any brand, designer, model, photographer, cultural institution, platform provider, rights holder, marketplace, app store or third-party AI provider.

You must not imply endorsement, origin, authorship, certification, sponsorship or affiliation that does not exist.

Reflecta is an AI-powered creative generation platform with private user workspaces. Unless a feature expressly permits publication or sharing, User Content and Outputs are available only within your Account or Workspace and to persons you choose to invite or share with. Reflecta does not operate a public social network or public in-app feed.

13. Reports, Rights Complaints and Takedown

Reflecta respects the rights of rights holders and affected persons. Any person may notify Reflecta of content that they reasonably believe infringes intellectual property rights, violates privacy, publicity or image rights, is unlawful, or materially breaches these Terms or the Acceptable Use, Content Safety and Notice-and-Takedown Policy.

Reports should contain sufficient information for Reflecta to identify the relevant content and understand the basis of the complaint. Reports may be submitted through the report function, where available, or by contacting abuse@tryreflecta.app or legal@tryreflecta.app.

Detailed reporting, notice-and-action, takedown, appeal, counter-notice and repeat misuse procedures are set out in the Acceptable Use, Content Safety and Notice-and-Takedown Policy.

Submitting a report does not automatically result in removal of content or suspension of an Account. Reflecta may request additional information where reasonably necessary before determining whether any action is appropriate.

Reflecta may take proportionate measures, including requesting additional information, restricting access to content, removing or disabling content, limiting access to features, issuing warnings, temporarily suspending an Account, permanently terminating an Account or taking other reasonable measures to prevent continued misuse.

Where Reflecta takes significant enforcement action affecting an Account or User Content, the affected user may request review of the relevant decision in accordance with the procedures described in the Acceptable Use, Content Safety and Notice-and-Takedown Policy.

14. Paid Services, Subscriptions, Credits, Billing and Refunds

14.1 Paid Services

Reflecta may offer Paid Services, including Subscriptions, Credits, premium features, high-resolution exports, credit packs, enhanced generation features, business plans or other paid digital functionality. Some features may be free, and others may require payment.

You may purchase Paid Services only if you are at least 18 years old, have reached the age of majority in your jurisdiction and are legally permitted to make the relevant purchase.

14.2 Payment Channels

Paid Services may be purchased through:

  • Apple IAP for digital features or functionality made available in the iOS application;
  • Stripe or another payment processor for purchases made through the Reflecta website;
  • custom invoice, order form or enterprise billing where separately agreed in writing.

Purchases made through Apple are processed by Apple. Apple’s terms, cancellation process and refund policies apply. Reflecta cannot process Apple refunds directly.

Purchases made through the website are processed by Stripe or another payment processor. Reflecta does not store full payment card details.

You must not attempt to bypass the applicable payment channel, manipulate payment flows, use unauthorised payment methods, or access Paid Services without payment.

14.3 Apple In-App Purchase

Where you purchase digital features, Subscriptions, Credits, high-resolution exports, premium generation functionality or other digital content or functionality inside the iOS application, the purchase must be made through Apple IAP unless Apple’s rules expressly permit another payment method.

Your Apple IAP purchase is subject to Apple’s billing terms, subscription management tools and refund processes.

Where required by Apple rules, Reflecta will provide a restore-purchases function in the iOS application for eligible purchases.

14.4 Website Purchases and Stripe

Where you purchase Paid Services through the Reflecta website, payment may be processed by Stripe or another payment processor. Website purchases are subject to the purchase terms shown at checkout and the terms of the relevant payment processor.

You may manage eligible website Subscriptions through the applicable billing portal, account settings or support channel where available.

Stripe, banks and other payment processors may decline, suspend or block payments due to payment method, fraud, risk, sanctions, regulatory, geographic or technical reasons.

14.5 Cross-Platform Access

Reflecta may allow you to access certain purchased functionality across supported platforms using the same Account, subject to technical availability, platform rules, subscription status and these Terms.

Purchasing on one platform does not guarantee that all features, payment options, prices, taxes, currencies or purchase flows will be identical on another platform.

You should not purchase the same Subscription twice through different channels unless you intentionally want separate entitlements or have confirmed the effect of the purchase.

14.6 Subscriptions and Auto-Renewal

Subscriptions continue until cancelled. Unless otherwise stated at the point of purchase, your Subscription automatically renews at the end of each billing period for the same duration at the then-current fee.

You must cancel before renewal to avoid being charged for the next billing period.

If you purchased through Apple, you must manage and cancel the Subscription through your Apple ID subscription settings.

If you purchased through the website, you may cancel through your account settings, billing portal or by contacting support, where available.

Cancellation generally takes effect at the end of the current billing period unless applicable law, App Marketplace rules or the purchase terms provide otherwise.

Uninstalling the app does not cancel your Subscription. Deleting your Account does not automatically cancel a Subscription unless the applicable purchase channel confirms cancellation or applicable law requires otherwise.

14.7 Trials and Promotional Offers

Reflecta may offer free trials, discounted trials, introductory pricing, promotional Credits or other promotional offers.

The offer terms, eligibility, duration, renewal details and any charges after the trial or promotion will be disclosed at the point of offer.

Unless otherwise stated, trials may convert into paid Subscriptions automatically at the end of the trial period unless cancelled before the trial ends.

Promotional offers may be limited to new users, specific territories, specific payment channels, specific platforms, specific plans or specific time periods.

Reflecta may withdraw, modify or refuse promotional offers where reasonably necessary to prevent abuse, fraud or misuse.

14.8 Credits and Virtual Items

Reflecta may offer Credits, tokens, packs or similar digital items that can be redeemed within the Services for eligible features.

Credits and virtual items:

  • have no monetary value outside the Services;
  • are not legal tender;
  • are not transferable except as expressly permitted by Reflecta;
  • may be used only by the Account or Workspace to which they are issued;
  • may not be redeemed for cash except where required by applicable law;
  • may be subject to technical, plan-specific, purchase-channel or Service-specific restrictions.

Credits included as Subscription benefits may be available only during the applicable Subscription period unless expressly stated otherwise.

Credits purchased separately through Apple IAP will not expire where Apple rules prohibit expiry. Credits purchased through the website may be subject to the expiry or usage terms disclosed at the point of purchase, subject to applicable law.

Promotional, bonus, manually issued or Subscription-included Credits may expire, be withdrawn or be limited as disclosed when issued or as required to prevent fraud, abuse or technical misuse.

14.9 Taxes, Currency and Price Differences

Prices may vary by platform, region, currency, taxes, App Marketplace rules, payment processor fees, exchange rates, promotional offers or local market conditions.

Taxes and fees may be calculated based on information associated with your Account, payment method, billing address, purchase channel or location.

You are responsible for any taxes, duties, bank charges, exchange-rate costs or similar charges applicable to your purchase, except where Reflecta is required to collect or remit them.

14.10 Price Changes

Reflecta may change Subscription fees, Credit prices or other Paid Service fees from time to time.

Where required by applicable law or App Marketplace rules, we will communicate price changes in advance and provide an opportunity to cancel before the new price takes effect.

If you do not agree to a price change, you must cancel the relevant Paid Service before the new price takes effect.

14.11 Billing Errors

If we discover a pricing, billing, technical, entitlement or credit-allocation error, we may correct the error, contact you to reconfirm the purchase at the correct price, cancel the transaction, adjust the entitlement, issue a refund or take other reasonable corrective action, subject to applicable law and App Marketplace rules.

We may suspend or restrict access to Paid Services where a payment fails, is reversed, is disputed, is charged back, is suspected to be fraudulent or is otherwise not completed.

14.12 Refunds – Apple Purchases

Refund requests for purchases made through Apple IAP must be submitted to Apple through Apple’s refund process. Reflecta cannot process Apple refunds directly.

Apple’s decision, timing and refund procedures are controlled by Apple and may vary by country or region.

Where Apple issues a refund, Reflecta may revoke, reduce or adjust the relevant Subscription, Credits, entitlements, outputs, account benefits or access associated with the refunded purchase.

14.13 Refunds – Website / Stripe Purchases

Refund requests for purchases made through the Reflecta website should be submitted to support@tryreflecta.app or through the applicable billing portal where available.

Except where required by applicable law, purchase terms or a written agreement with Reflecta:

  • fees for Paid Services are non-refundable;
  • partial billing periods are non-refundable;
  • unused Subscription time is non-refundable;
  • unused Credits are non-refundable;
  • promotional or bonus Credits have no cash value;
  • digital content or functionality already supplied may be non-refundable.

Reflecta may issue refunds, credits or account adjustments at its discretion, but doing so in one case does not create an obligation to do so in another case.

Where mandatory consumer law provides withdrawal, cancellation, refund, repair, replacement, price reduction or other remedies, those rights remain unaffected.

14.14 EU / UK / Swiss Consumer Withdrawal and Digital Content Rights

If you are ordinarily resident in the European Economic Area, Switzerland or the United Kingdom, the European Terms may provide additional rights relating to digital content, digital services, cancellation, conformity, withdrawal and mandatory consumer remedies.

Where applicable law grants a statutory withdrawal period for digital content or digital services, Reflecta may request your express consent to begin providing the relevant Service immediately and your acknowledgement that doing so may affect your withdrawal rights, where permitted by law.

Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.

14.15 Refund Abuse and Fraud

Reflecta may refuse, limit or investigate refunds, Credits or account adjustments where it reasonably suspects fraud, abuse, repeated refund misuse, chargeback abuse, policy violations, sanctions concerns or unauthorised account access.

Reflecta may suspend or terminate Accounts or Workspaces involved in payment fraud, chargeback abuse, unauthorised resale or misuse of Paid Services.

15. Beta, Preview and Experimental Features

Reflecta may make available experimental, preview, alpha, beta, trial or demonstration features (“Beta Services”). Beta Services are not final products and may contain defects, interruptions, incomplete functionality, experimental AI models, provider configurations, workflows or safety systems.

You must not rely on Beta Services for production, legal, regulated, high-risk or mission-critical use unless Reflecta expressly authorises such use in writing.

Reflecta may modify, suspend or discontinue Beta Services at any time. Information relating to Beta Services, including documentation, performance information and feedback, may be treated as confidential where identified as such or where its confidential nature is apparent.

16. Third-Party Services and Providers

The Services may rely on third-party providers, including cloud infrastructure providers, database hosting providers, file storage providers, AI Infrastructure Providers, crash-reporting providers, payment processors, App Marketplaces, authentication providers, email providers, support providers and professional advisers.

Third-party services may be subject to their own terms, privacy policies and technical safeguards. Reflecta is responsible for the Services it provides, but is not responsible for the independent acts or omissions of third-party providers outside Reflecta’s reasonable control.

Apple, Stripe and other independent providers may process certain data as independent controllers or independent businesses under their own terms and privacy policies. Additional information is provided in the Privacy Notice.

17. Availability, Changes and Service Operation

Reflecta may change, expand, improve, suspend, restrict or discontinue any part of the Services, including features, pricing, availability, supported devices, AI models, provider configurations, styles, Platform Assets, Credit mechanics or Subscription plans, subject to applicable law and any specific commitments in a separate written agreement.

Your use of the Services does not entitle you to continued availability of any feature, model, provider, style, Platform Asset, pricing plan or functionality.

We may modify the Services where reasonably necessary to improve security, reliability, performance, legal compliance, safety controls or user experience, or to address technical, provider, marketplace, payment or legal requirements.

No internet-based or AI-powered service can be guaranteed to be uninterrupted, error-free or secure at all times. The Services may be unavailable due to scheduled maintenance, emergency maintenance, security updates, provider outages, infrastructure failures, App Marketplace issues, payment-provider restrictions, force majeure events or circumstances outside Reflecta’s reasonable control.

18. Communications

By using the Services, you agree that Reflecta may send you service-related communications electronically, including account verification emails, password reset emails, Subscription notices, purchase confirmations, security alerts, support responses, legal notices and policy updates.

Service-related communications are necessary for the Services and cannot generally be opted out of while you maintain an Account.

Marketing communications will be sent only where permitted by applicable law and, where required, with your consent. You may opt out of marketing communications at any time using the unsubscribe mechanism provided.

19. Export Controls, Sanctions and Restricted Availability

Reflecta may restrict, suspend, refuse or terminate access to the Services where required or reasonably appropriate under applicable sanctions laws, export controls, payment processor requirements, App Marketplace requirements, service provider restrictions, legal requirements or internal risk controls.

You must not use the Services in or for the benefit of any restricted territory, sanctioned person, prohibited end use or jurisdiction where access is restricted by law, payment rules, marketplace rules, provider requirements or Reflecta’s risk controls.

Restricted territories may include, without limitation, Russia, Crimea, North Korea, Iran and any other territory where the Services are unavailable or restricted due to sanctions, export controls, payment processor rules, App Marketplace rules, service provider restrictions or Reflecta’s internal risk controls.

Reflecta may configure App Marketplace availability, payment restrictions or technical access restrictions to comply with legal, payment, platform or risk-control requirements. Access to free web functionality may also be restricted where reasonably necessary.

You represent and warrant that you are not located in, ordinarily resident in, organised under the laws of, or acting on behalf of any person or territory subject to applicable restrictions that prohibit your use of the Services.

20. Suspension and Termination

20.1 Termination by You

You may stop using the Services at any time. You may delete your Account through the available account deletion functionality or by contacting Reflecta as described in the Privacy Notice.

You are responsible for cancelling any active Subscription through the applicable subscription management process. Deleting your Account or uninstalling the application may not cancel a Subscription processed by Apple, Stripe or another payment provider.

20.2 Suspension or Termination by Reflecta

Reflecta may suspend, restrict or terminate your access to the Services, Account, Workspace, Content or features where we reasonably believe that:

  • you have violated these Terms, the Acceptable Use, Content Safety and Notice-and-Takedown Policy, applicable law or third-party rights;
  • your Content or conduct creates a legal, security, safety, payment, sanctions, fraud, abuse or operational risk;
  • your Account is used by a person who does not meet eligibility or age requirements;
  • continued access may harm users, third parties, Reflecta or the Services;
  • we are required or requested to do so by law, App Marketplace rules, payment providers, service providers or competent authorities;
  • payment fails, is reversed, is charged back or is suspected to be fraudulent;
  • your use may violate sanctions, export controls or restricted availability requirements.

Where required by applicable law, Reflecta will provide information regarding significant suspension or termination decisions and any available review process.

20.3 Effect of Termination

Upon termination, your right to use the Services ends.

Provisions intended to survive termination remain in effect, including provisions relating to intellectual property, User Content licences for retained records, payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, governing law, privacy, safety, legal compliance and accrued rights or obligations.

21. Disclaimers

The Services are provided on an “as is” and “as available” basis, subject to any non-waivable rights you may have under applicable law.

To the fullest extent permitted by applicable law, Reflecta disclaims all warranties and representations, whether express, implied, statutory or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Reflecta does not warrant that the Services or any Output will be accurate, complete, reliable, lawful, appropriate for your intended purpose, available without interruption, free from errors, free from vulnerabilities, compatible with all devices or systems, or that any errors or defects will be corrected.

AI-generated Outputs may be inaccurate, incomplete, biased, inappropriate, non-unique or similar to third-party content. You remain responsible for reviewing Outputs and determining whether they are suitable for your intended use.

Where statutory warranties, digital-service guarantees or consumer rights cannot be excluded, they apply only to the extent required by applicable law.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct where liability cannot be excluded, infringement of mandatory consumer rights, or any other liability that cannot be excluded or limited under applicable law.

Subject to the foregoing and to the fullest extent permitted by applicable law, Reflecta and its directors, officers, employees, affiliates, contractors, agents, licensors and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings, data, business opportunity, business interruption or replacement costs, arising out of or relating to the Services, Outputs or these Terms, whether based in contract, tort, negligence, strict liability or any other legal theory, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, Reflecta’s total aggregate liability arising out of or relating to the Services, Outputs or these Terms will not exceed the greater of:

  • the amounts paid by you to Reflecta for the Services giving rise to the claim during the twelve (12) months preceding the event giving rise to liability; or
  • USD 100.

In jurisdictions that do not permit the exclusion or limitation of certain damages, liability will be limited to the fullest extent permitted by applicable law. Mandatory consumer rights remain unaffected.

23. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless Reflecta, its affiliates, directors, officers, employees, contractors, agents, licensors and service providers from and against any claim, demand, loss, liability, damages, costs or expenses, including reasonable legal fees, arising out of or relating to:

  • your access to or use of the Services or Outputs;
  • your User Content, prompts, User Assets or use of Outputs;
  • your violation of these Terms, the Acceptable Use, Content Safety and Notice-and-Takedown Policy, or applicable law;
  • your infringement or alleged infringement of third-party intellectual property, privacy, publicity, data protection, confidentiality or other rights;
  • your misleading, false, unlawful or inaccurate Content or representations;
  • your wilful misconduct, fraud, abuse or misuse of the Services;
  • access to or use of the Services by any person using your Account credentials or Workspace.

Reflecta may assume control of the defence of any matter subject to indemnification. You agree to cooperate with Reflecta in defending such claims.

This indemnity does not apply to the extent prohibited by applicable consumer law.

24. Dispute Resolution, Governing Law and Arbitration

24.1 Informal Resolution

Before initiating formal legal proceedings, you and Reflecta agree to try to resolve disputes informally.

To begin this process, contact Reflecta at legal@tryreflecta.app and provide a description of the dispute, the relief requested and relevant contact information. Reflecta will use reasonable efforts to review and respond.

24.2 Governing Law

These Terms and any dispute arising out of or relating to them, including non-contractual disputes or claims, are governed by the laws of England and Wales, without regard to conflict-of-law principles, except where mandatory law requires otherwise.

24.3 Arbitration

To the fullest extent permitted by applicable law, any dispute not resolved informally shall be finally resolved by binding arbitration under the Rules of Arbitration of the Dubai International Arbitration Centre (DIAC) in force at the time of commencement of arbitration.

The seat of arbitration shall be the Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates.

The arbitration shall be conducted before a single arbitrator unless the DIAC Rules require otherwise.

The language of arbitration shall be English.

The arbitral award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

The governing law clause applies irrespective of the arbitral seat. In the event of any inconsistency between these Terms and the DIAC Rules, these Terms prevail to the extent permitted by applicable law.

24.4 Class Action and Jury Trial Waiver

To the fullest extent permitted by applicable law, disputes must be brought only on an individual basis and may not be brought as part of a class, collective, consolidated, representative, private attorney general or similar proceeding.

The arbitrator may grant relief only to the individual party seeking relief and only to the extent necessary to resolve that individual claim.

To the fullest extent permitted by applicable law, you and Reflecta waive any right to a jury trial.

24.5 Consumers and Mandatory Rights

Nothing in this Section limits any mandatory consumer rights, mandatory jurisdiction rights, statutory remedies or regulator complaint rights that cannot lawfully be waived.

If you are subject to the European Terms, the dispute-resolution provisions of the European Terms prevail to the extent of any inconsistency, including any restrictions on mandatory arbitration, exclusive forum provisions or waivers of consumer court rights for European consumers.

24.6 Interim Relief

Nothing prevents either party from seeking interim, injunctive or protective relief before any competent court where such relief is available under applicable law.

25. Apple App Marketplace Terms

This Section applies where you download, access or use the iOS application through the Apple App Store.

25.1 Custom EULA

These Terms constitute a custom end user licence agreement between you and Reflecta for the iOS application. To the extent these Terms do not address a matter required by Apple’s applicable terms, Apple’s applicable terms may also apply.

25.2 Licensed, Not Sold

The iOS application is licensed, not sold, to you.

Subject to your compliance with these Terms, Reflecta grants you a limited, non-transferable, non-exclusive, revocable licence to use the iOS application on Apple-branded products that you own or control and as permitted by Apple’s applicable usage rules.

You may not transfer, redistribute, sublicense, copy, reverse engineer, disassemble, attempt to derive source code from, modify or create derivative works of the iOS application except to the extent permitted by these Terms, Apple’s applicable rules or mandatory law.

25.3 Apple Is Not a Party

Apple is not a party to these Terms and is not responsible for the Services, the iOS application, User Content, Outputs, Reflecta Content, support, maintenance, warranties, product claims, legal claims, consumer claims, privacy claims, intellectual property claims or any other claims relating to the Services, except to the extent Apple’s own terms or applicable law provide otherwise.

25.4 Support and Maintenance

Reflecta, not Apple, is responsible for providing any maintenance and support for the Services to the extent required by these Terms or applicable law.

Apple has no obligation to provide maintenance or support services for the Services.

25.5 Claims

Reflecta, not Apple, is responsible for addressing claims by you or any third party relating to the Services or your possession or use of the iOS application, including:

  • product liability claims;
  • claims that the Services fail to conform to legal or regulatory requirements;
  • consumer protection claims;
  • privacy claims;
  • claims relating to User Content or Outputs;
  • intellectual property infringement claims relating to the Services, except where Apple’s own conduct is at issue.

25.6 Apple Terms and Payment Rules

You must comply with all applicable Apple App Store terms, Apple Media Services terms, Apple usage rules and Apple payment rules when using the iOS application.

Purchases made through Apple IAP are processed by Apple and are subject to Apple’s billing, cancellation and refund procedures.

25.7 Export and Sanctions

You represent and warrant that:

  • you are not located in a country or territory subject to applicable embargo or comprehensive sanctions that prohibit your use of the Services;
  • you are not listed on any applicable restricted-party list;
  • you will not use the Services for any purpose prohibited by applicable export-control or sanctions laws.

25.8 Third-Party Beneficiary

Apple and its subsidiaries are third-party beneficiaries of this Section and may enforce this Section against you to the extent permitted by applicable law and Apple’s applicable rules.

26. Feedback

If you provide feedback, suggestions, ideas, comments or recommendations regarding the Services (“Feedback”), you grant Reflecta a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable licence to use, reproduce, modify, distribute, display, perform and otherwise exploit the Feedback for any purpose without restriction or compensation.

Feedback is not confidential unless Reflecta expressly agrees otherwise in writing.

27. Changes to These Terms

Reflecta may revise these Terms from time to time to reflect changes in the Services, technology, providers, legal requirements, security requirements, business practices or operational needs.

If we make material changes, we will make the updated version available through the Services and, where required by applicable law, provide additional notice or request acceptance.

The updated Terms become effective on the date stated in the updated Terms or notice.

If you do not agree to updated Terms, you must stop using the Services, close your Account and cancel any active Subscription. Continued use of the Services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

28. General Legal Terms

28.1 Assignment

You may not assign, delegate or transfer these Terms or any rights or licences under them without Reflecta’s prior written consent.

Reflecta may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation, financing, sale of assets or similar transaction, provided that such transfer does not reduce mandatory rights that cannot lawfully be waived.

28.2 Notices

You must keep the email address associated with your Account current and valid.

Notices sent to the last email address you provided may be deemed effective when sent, subject to applicable law.

Notices to Reflecta should be sent to the legal contact listed at the beginning of these Terms or to any updated notice address made available through the Services.

28.3 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions remain in full force and effect.

The invalid provision will be interpreted, to the extent possible, in a manner consistent with its original purpose and applicable law.

28.4 No Waiver

A failure or delay by either party in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy.

28.5 Entire Agreement

These Terms, together with documents incorporated by reference and any additional terms accepted by you in connection with the Services, constitute the entire agreement between you and Reflecta regarding the Services, unless you and Reflecta have entered into a separate written enterprise agreement, order form or other negotiated terms.

28.6 Language

These Terms are drafted in English. If a translated version is provided, the English version prevails to the extent of any inconsistency, unless mandatory law requires otherwise.

29. Contact Details

Company
REFLECTA LABS SOFTWARE TRADING L.L.C
Legal form
Limited Liability Company - Single Owner (LLC - SO)
Commercial Licence No.
1606456
Commercial Register No.
2819318
DCCI Membership No.
674950
Licensed activity
Computer Systems & Communication Equipment Software Trading
Address
Office 02-102, Dubai World Trade Centre Company, Trade Centre Second, Dubai, United Arab Emirates
Official licence email / legal contact
legal@tryreflecta.app
Abuse / takedown contact
abuse@tryreflecta.app